FAQs

What will the first rehab evaluation appointment entail?
We recommend arriving 20 minutes before your scheduled appointment time in order to go over necessary paperwork. The initial evaluation will last about an hour, after which our front desk will work with you to set future appointment times. If your child has an IEP, please bring it so our therapists can review your child’s current needs and collaborate with their school-based therapist if needed.
What will the ABA evaluation entail?
We recommend arriving 20 minutes before your scheduled appointment time in order to go over necessary paperwork. Please bring your photo ID, insurance information and any prior evaluations that have been conducted. The initial evaluation will last about two hours after which we will verify your insurance benefits and be in contact to schedule your child for ABA treatment.
What do I need to bring to the ABA evaluation?
Your insurance card.
What should my child bring to their first ABA appointment?
Lunch and snacks in their backpack, change of clothes. A drink or cup for water. Diapers/pull-ups and wipes if needed. Do not bring toys.
What about medications?
We do not give medication, please make sure this is done before or after session - we do allow EPI pens if necessary.
I’m a referring entity; how can I refer to Compleat KiDZ?
To refer a patient for services at Compleat KiDZ, please click here.
Payment By Insurance
Compleat KiDZ accepts most major insurances including Medicaid. Click the button below to see if your insurance provider is accepted by Compleat KiDZ.
See Insurance & Payments
Co-Payments
The amount of your co-pay is set by your insurance company. Please be prepared to make your co-payment for each appointment. If you are not able to make your co-payment, please ask the front desk about a deferred payment plan.
Payment Plans / Financial Assistance
We understand the cost of healthcare can put a strain on finances. It is our policy that payment of the portion owed for services received that are not paid for by your insurance are due on the date of service (deductible, co-insurance, copay). If you are unable to make full payment of what is owed, we may be able to set-up a deferred payment plan.
Reach out to us at 704-824-7800, option 4.
Is therapy covered by my child’s insurance?
Most forms of pediatric therapy treatment are covered by most major insurance companies as long as you have a doctor’s referral for the service. However, Phonological and Articulation Disorders (with the exception of congenital conditions) are often not covered under private payer insurance plans. Contact your insurance provider to see if treatment for these conditions is covered.
How much does therapy cost?
Because of the variety of services offered and the differences in individual insurance plans, it is difficult to estimate the total cost of treatment for an individual. We do offer flat fee private pay rates for individual sessions: $110 for an Initial eval – $85 for a 1 hour session (Occupational and Physical Therapy) – $110 for an Initial eval – $85 for a 30 min session. (Speech Therapy) See the Insurance/Payment section for more information about payment options and what insurance providers we accept.
How can I make co-payments?
We accept cash, check, or credit cards. Co-payments must be made prior to services rendered. We are able to accept one payment for multiple visits, as long as payment is made before the scheduled appointments.
What services do you provide?
We offer pediatric physical therapy, occupational therapy, speech therapy, and ABA (behavior therapy). Our therapists also provide specialties including (not limited to): Augmentative & Alternative Communication (AAC), Beckman Oral Motor, Feeding/ Swallowing Therapy , Gait Training, LAMP Words for Life , Manual Facilitation Techniques, Neuro Re-education , Primitive Reflex Integration, PROMPT , Sensory Integration, Serial Casting , Therapeutic Listening, VitalStim , Wheelchair Evaluations.
How old does my child have to be to receive therapy?
For physical therapy, occupational, and speech therapy, we can treat patients ages birth to 18 years of age. For ABA therapy, we are currently equipped to treat ages 2 to 10. Please contact us if you are unsure whether or not your child can receive therapy from us.
Do I need a doctor’s referral from my child’s physician?
Many insurance plans (including Medicaid) require a referral before offering coverage for our services. If you would like to be referred for ABA services, please download and bring this letter to your physician to ensure your child can receive services as quickly as possible: Compleat KiDZ ABA Letter to Physician If you need help with the referral process call us at 704.718.2726.
What is your Cancellation / Missed Visit policy?
If you must miss an appointment, call our Front Desk to reschedule your appointment. You must call 24 hours before your scheduled appointment time. Continued late calls to reschedule (or no shows) can result in your child’s services being placed on hold or discontinued. Consistent attendance is critical to your child’s progress.
What if my child is sick before a scheduled visit?
If your child is sick, please call our front desk to reschedule your appointment.
Do you ever close for severe weather?
Severe weather conditions may cause our clinics to operate on delayed opening / early closing schedules or to fully close for the day. Delayed openings or closure due to weather will be posted on our website no later than 7:30 am each business day. If the clinic closes early, our front desk team will contact patients whose same-day appointments are impacted by the clinic closure. Please also check our social media (Instagram/Facebook @CompleatKidz) to keep up to date with delays and closures.

Appointments

What will the first rehab evaluation appointment entail?
We recommend arriving 20 minutes before your scheduled appointment time in order to go over necessary paperwork. The initial evaluation will last about an hour, after which our front desk will work with you to set future appointment times. If your child has an IEP, please bring it so our therapists can review your child’s current needs and collaborate with their school-based therapist if needed.
What will the ABA evaluation entail?
We recommend arriving 20 minutes before your scheduled appointment time in order to go over necessary paperwork. Please bring your photo ID, insurance information and any prior evaluations that have been conducted. The initial evaluation will last about two hours after which we will verify your insurance benefits and be in contact to schedule your child for ABA treatment.
What do I need to bring to the ABA evaluation?
Your insurance card.
What should my child bring to their first ABA appointment?
Lunch and snacks in their backpack, change of clothes. A drink or cup for water. Diapers/pull-ups and wipes if needed. Do not bring toys.
What about medications?
We do not give medication, please make sure this is done before or after session - we do allow EPI pens if necessary.
I’m a referring entity; how can I refer to Compleat KiDZ?
To refer a patient for services at Compleat KiDZ, please click here.

insurance/payments

Payment By Insurance
Compleat KiDZ accepts most major insurances including Medicaid. Click the button below to see if your insurance provider is accepted by Compleat KiDZ.
See Insurance & Payments
Co-Payments
The amount of your co-pay is set by your insurance company. Please be prepared to make your co-payment for each appointment. If you are not able to make your co-payment, please ask the front desk about a deferred payment plan.
Payment Plans / Financial Assistance
We understand the cost of healthcare can put a strain on finances. It is our policy that payment of the portion owed for services received that are not paid for by your insurance are due on the date of service (deductible, co-insurance, copay). If you are unable to make full payment of what is owed, we may be able to set-up a deferred payment plan.
Reach out to us at 704-824-7800, option 4.
Is therapy covered by my child’s insurance?
Most forms of pediatric therapy treatment are covered by most major insurance companies as long as you have a doctor’s referral for the service. However, Phonological and Articulation Disorders (with the exception of congenital conditions) are often not covered under private payer insurance plans. Contact your insurance provider to see if treatment for these conditions is covered.
How much does therapy cost?
Because of the variety of services offered and the differences in individual insurance plans, it is difficult to estimate the total cost of treatment for an individual. We do offer flat fee private pay rates for individual sessions: $110 for an Initial eval – $85 for a 1 hour session (Occupational and Physical Therapy) – $110 for an Initial eval – $85 for a 30 min session. (Speech Therapy) See the Insurance/Payment section for more information about payment options and what insurance providers we accept.
How can I make co-payments?
We accept cash, check, or credit cards. Co-payments must be made prior to services rendered. We are able to accept one payment for multiple visits, as long as payment is made before the scheduled appointments.

services

What services do you provide?
We offer pediatric physical therapy, occupational therapy, speech therapy, and ABA (behavior therapy). Our therapists also provide specialties including (not limited to): Augmentative & Alternative Communication (AAC), Beckman Oral Motor, Feeding/ Swallowing Therapy , Gait Training, LAMP Words for Life , Manual Facilitation Techniques, Neuro Re-education , Primitive Reflex Integration, PROMPT , Sensory Integration, Serial Casting , Therapeutic Listening, VitalStim , Wheelchair Evaluations.
How old does my child have to be to receive therapy?
For physical therapy, occupational, and speech therapy, we can treat patients ages birth to 18 years of age. For ABA therapy, we are currently equipped to treat ages 2 to 10. Please contact us if you are unsure whether or not your child can receive therapy from us.
Do I need a doctor’s referral from my child’s physician?
Many insurance plans (including Medicaid) require a referral before offering coverage for our services. If you would like to be referred for ABA services, please download and bring this letter to your physician to ensure your child can receive services as quickly as possible: Compleat KiDZ ABA Letter to Physician If you need help with the referral process call us at 704.718.2726.
What is your Cancellation / Missed Visit policy?
If you must miss an appointment, call our Front Desk to reschedule your appointment. You must call 24 hours before your scheduled appointment time. Continued late calls to reschedule (or no shows) can result in your child’s services being placed on hold or discontinued. Consistent attendance is critical to your child’s progress.
What if my child is sick before a scheduled visit?
If your child is sick, please call our front desk to reschedule your appointment.
Do you ever close for severe weather?
Severe weather conditions may cause our clinics to operate on delayed opening / early closing schedules or to fully close for the day. Delayed openings or closure due to weather will be posted on our website no later than 7:30 am each business day. If the clinic closes early, our front desk team will contact patients whose same-day appointments are impacted by the clinic closure. Please also check our social media (Instagram/Facebook @CompleatKidz) to keep up to date with delays and closures.